Saturday, March 19, 2011

You have bought a new car, you've taken it home, you have achieved a measure of satisfaction, and now Volvo has sent you a survey form

Yes, you have received a survey to fill and return as to your 'buying experience' at Bergeron Volvo. So what should you do? Let us explain:

This is our report card! Upon receipt the content will be entered into the record and Volvo, our dealership and the Sales Consultant who sold you your new car will benefit. Ultimately the survey is received by our dealership where we share amongst us the information you have provided. I can assure you that a favorable survey greatly assists us. It does materially affect the compensation received by each of us who are here to serve you. If we have earned your confidence and your trust, will you please mark the blocks in the area indicated as Very Satisfactory? You can further offer a written comment as to your experience. Over the course of the months and years ahead we will be in telephone contact with you, or as suggested by one or more of our audio/visual Emails.
Perhaps we can earn your trust through the relationship of our Sales Department and through our Service Department, particularly with our Service Advisers, Peter Breaux and Lawrence Banks, who at all times are concerned about the successful operation of your automobile. Over the years ahead we are here at Bergeron Volvo to serve you.